Privacy Policy

1. Introduction

At Aawas Nepal ("we", "us", "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property listing platform and related services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an Account: Name, email address, phone number, and password
• List a Property: Property details, images, location information, ownership documents, and contact information
• Submit Inquiries: Your name, email, phone number, and messages to property owners
• Contact Support: Information you provide when contacting our customer support team
• Complete Forms: Any information submitted through contact forms, feedback forms, or registration forms

2.2 Information Collected Automatically

When you use our platform, we automatically collect certain information, including:

• Usage Data: Pages visited, time spent on pages, click patterns, search queries, and navigation paths
• Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers
• Location Data: Geographic location based on IP address or GPS data (when you use location-based features)
• Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies
• Analytics Data: Information about how you interact with our platform, including property views, saved properties, and engagement metrics

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Social media platforms when you sign in using social authentication
• Analytics providers such as Google Analytics
• Payment processors (if applicable in the future)
• Verification services used to verify property ownership

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our platform and services, including property listing, search functionality, and user account management
• Communication: To facilitate communication between property owners and interested parties through our admin-mediated system
• Verification: To verify property ownership, authenticate user identities, and ensure the integrity of listings
• Moderation: To review, moderate, and approve property listings in accordance with our policies
• Personalization: To personalize your experience, provide relevant property recommendations, and customize content based on your preferences
• Analytics: To analyze usage patterns, track platform performance, and improve user experience
• Security: To detect, prevent, and address security issues, fraud, and other illegal activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Notifications: To send you important updates about your account, listings, inquiries, and platform changes
• Marketing: To send promotional communications (only with your consent) about new features, properties, or services

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Owner phone and email data is stored with encryption at rest using industry-standard encryption algorithms
• Secure Transmission: Data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Access Controls: Strict access controls limit employee access to personal information to those who need it for business purposes
• Regular Security Audits: We conduct regular security assessments and audits to identify and address potential vulnerabilities
• Password Security: Passwords are hashed using secure hashing algorithms and are never stored in plain text

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

5.1 With Property Owners and Interested Parties

When you submit an inquiry about a property, your contact information and message are forwarded to the property owner through our admin-mediated system. Owner contact information remains private and is not publicly displayed on listings.

5.2 With Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and storage providers
• Analytics and performance monitoring services
• Email delivery services
• Payment processors (if applicable)
• Image hosting and CDN services

These service providers are contractually obligated to use your information only for the purposes specified and in accordance with this Privacy Policy.

5.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to:

• Comply with applicable laws and regulations
• Respond to legal requests and prevent harm
• Enforce our Terms of Service and other agreements
• Protect our rights, property, or safety, or that of our users
• Investigate potential violations or fraud

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of our platform. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our platform
• Improve our services and user experience
• Analyze traffic patterns and platform usage
• Provide personalized content and recommendations

6.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly (e.g., authentication, security)
• Analytics Cookies: Help us understand how visitors use our platform (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences (e.g., language, region)

6.2 Google Analytics

We use Google Analytics (GA4) to analyze platform usage and improve our services. Google Analytics uses cookies to collect information about your use of our platform, which is transmitted to and stored by Google. You can opt out of Google Analytics by:

• Installing the Google Analytics Opt-out Browser Add-on
• Blocking GA scripts through your browser settings
• Contacting our support team to request data removal

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of our platform.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for as long as your account is active, plus a reasonable period thereafter for legal and regulatory compliance
• Property Listings: Retained while the listing is active and for a period after removal for record-keeping purposes
• Contact Records: Retained for regulatory compliance and dispute resolution purposes
• Moderation Logs: Retained for compliance and audit purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical purposes

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Your Rights and Choices

You have certain rights regarding your personal information, including:

8.1 Access and Portability

You can access and update your personal information through your account settings. You may also request a copy of your personal data in a structured, machine-readable format.

8.2 Correction and Update

You can correct, update, or modify your account information at any time through your account settings or by contacting our support team.

8.3 Deletion

You may request deletion of your account and personal information by:

• Emailing us at info@propertysale.com.np with your request
• Providing verified identity documents to confirm your identity
• Specifying which information you want deleted

We will process your deletion request within 30 days, subject to legal and regulatory requirements that may require us to retain certain information.

8.4 Opt-Out Options

• Marketing Communications: You can opt out of marketing emails by clicking the unsubscribe link in our emails or updating your email preferences
• Analytics: You can opt out of Google Analytics tracking using the methods described in section 6.2
• Cookies: You can manage cookie preferences through your browser settings

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information immediately. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nepal, including countries that may have different data protection laws than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including:

• Standard contractual clauses
• Data processing agreements with service providers
• Compliance with applicable data protection regulations

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our platform
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our platform

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days and will work with you to address any concerns you may have about your privacy or data protection.